• Terms and Conditions

    Terms and Conditions

    Thank you for using our website and application ("Fishers Market"). The site is owned and operated by the ABU DHABI FISHERMEN COOPERATIVE SOCIETY for Electronic Transactions, which is registered in the United Arab Emirates and whose main office is located in Abu Dhabi, United Arab Emirates.
    Useful Definitions

    A.    References to "Terms" and/or "Agreement" mean, these terms and conditions as set out in this document.

    B.  References to "we", "us" and/or "the company" mean the ABU DHABI FISHERMEN COOPERATIVE SOCIETY  

    C.     References to “you”, “clients” and/or “users” mean the users of the website.

    D.    References to the “Site” mean websites bearing the addresses www.adfcs.ae and applications (Fishers Market on Android and Apple devices).

    You agree to:

    By using our site, you agree to these terms. Please read carefully because these terms and conditions are a legally binding agreement between you and the company. You agree that you are solely responsible for any breach of these Terms and for the consequences (including any loss or damage to the Site) resulting from any breach of the Terms.

    Using the Site, even after any change to the Terms, you agree to these Terms. If you do not feel comfortable agreeing to these terms as they are, please stop using our site, although we will feel sorry to see you go.


    Users may be given the opportunity to subscribe to the Site via a subscription form to create a new account ("Your Account") allowing you the ability to receive data from us and/or subscribe to or access certain services on the Site. The data you provide will be used in accordance with our privacy policy. In connection with the account registration process, we may refuse to give you the username you requested.

    Privacy Policy

    A. “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

    B. “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

    You are responsible for:

    C. Providing current, complete and accurate information at the time of your account registration.

    D. Update your information to keep it complete and accurate on the site.

    E.  Create your password at the time of registration, and you acknowledge and agree that we may rely on this password to identify you.

    F. All users of your account, regardless of whether you have authorized such access or use, ensure that all uses of your account fully comply with the Terms and Conditions.

    G. Use this account for personal or individual use only.

    H.  All activities that occur on the account.

    Prohibited uses of the site:

    To protect the site from abuse, we have made some rules that apply to all users equally. These rules have been created solely to ensure that each user can enjoy the site without any problems. We reserve the right to terminate your use of the Site and/or your account for violating any of the prohibited uses or for any other reason at our own discretion.

    You specifically agree not to:

    A.      Accessing or attempting to access the Site, or any part of it, through any automated means. For example, but not limited to the use of scripts or crawlers.

    B.      Participation in any activity that disrupts or interferes with the site (or servers and networks connected to the site).

    C.      Duplicate, reproduce, copy, sell or resell the ABU DHABI FISHERMEN COOPERATIVE SOCIETY, the Site for any purpose.

    D.     Access the Site only from the interface provided by the ABU DHABI FISHERMEN COOPERATIVE SOCIETY, unless you are specifically permitted to do so in a separate written agreement signed by an authorized representative of the ABU DHABI FISHERMEN COOPERATIVE SOCIETY.

    E.      Use the Site for purposes not permitted by these Terms and Conditions and against any applicable law or regulation or generally accepted practices or guidelines in relevant jurisdictions.

    The prices

    • Base currency

    All fees and prices are in UAE Dirhams (AED). Prices/fees may be shown in the local currency based on the currency exchange rate.

    • Change in prices

    Site prices are subject to change at any time. Prices may also vary due to product launches, promotions or sales. Prices for items that are out of stock or available for pre-order are valid during the promotional period after the order is placed. The price of the items may change which may vary with the pre-order price, customers will be informed by sending SMS and will have the possibility to cancel the order. We reserve the right to update the prices displayed on the Site from time to time, and after updating, they cannot claim against an order that has already been confirmed or delivered.

    • Typos

    ABU DHABI FISHERMEN COOPERATIVE SOCIETY strives to ensure the accuracy of all item specifications, photos and compatible references, detailed specifications, pricing, links and any information related to the products contained on our website. Due to human error and other limitations, we cannot guarantee that all item descriptions, pictures, detailed specifications, pricing, links and other information related to the products listed are completely accurate, complete or current, and we cannot be held responsible for such errors. In the event that a product is placed in our website with an incorrect price due to some typographical, informational, technical or other error, at our discretion we have the right to refuse and/or cancel any order for that product and to amend it immediately, and to correct and/or remove the incorrect information. minute.

    In addition, all links to other websites of the ABU DHABI FISHERMEN COOPERATIVE SOCIETY are provided as resources for clients looking to obtain additional information and/or a professional opinion. ABU DHABI FISHERMEN COOPERATIVE SOCIETY is not responsible for claims and/or petitions made on these or any other websites.


    • Place an order

    Placing an order can be done from the website. To place an order from the site, you must ensure that the personal data is correct and up-to-date. ABU DHABI FISHERMEN COOPERATIVE SOCIETY suggests that customers read the data several times before confirming the order. ABU DHABI FISHERMEN COOPERATIVE SOCIETY is not responsible for sending emails to an incorrect email address nor for sending parcels to a wrong delivery address if the data is incorrectly filled in.

    • Application processing time
    Expect your order to be processed in approximately 2-4 hours within the same day all the week, provided the items are in stock and there are no issues with payment verification. We do provide same day shipping. 

    • Applications Acceptance Policy
    Your electronic receipt or any other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ABU DHABI FISHERMEN COOPERATIVE SOCIETY reserves the right at any time after receipt of your application to accept or reject your application for any reason. ABU DHABI FISHERMEN COOPERATIVE SOCIETY reserves the right at any time after receipt of your order, without prior notice to you, to supply you with a smaller quantity of any item than you have requested. We may require verification or additional information before accepting any order.

    • Acknowledgment of receipt
    ABU DHABI FISHERMEN COOPERATIVE SOCIETY will update you on the status of your application by email. You will receive all your drum tracking information via your e-mail to the ABU DHABI FISHERMEN COOPERATIVE SOCIETY after processing your application or changing its status. You can also get your order status and other live updates by logging into your account on our website.

    Cancellation Policy
    Cancelling Order:
    You may request to cancel your order at any time prior to shipping. No cancellation request will be accepted after 24 hours of ordering the item.

    Our cancellation:
    We may cancel your order if:
    A.      you do not make any payment to us when it is due
    B.      you do not, within a reasonable time of requesting the order, provide us with information that is necessary for us to prepare the item.
    C.      you do not, within a reasonable time, allow us to deliver the Items to you or collect them from us
    Return and Refund Policy

    Returns is a scheme provided by ABU DHABI FISHERMEN COOPERATIVE SOCIETY directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by ABU DHABI FISHERMEN COOPERATIVE SOCIETY to you.

    Replacement of the Item/s from ABU DHABI FISHERMEN COOPERATIVE SOCIETY subject to the following terms and conditions.
    A.  You have 12 hours to make a replacement or return request after your order has been delivered.
    B. Notify ABU DHABI FISHERMEN COOPERATIVE SOCIETY of any defects in the Item/s at the time of delivery of the Item/s and/or within the applicable return policy period and the same Item/s will be replaced in return of the defective Item/s.
    C.  Replacement can be for the entire Item/s or part/s of the Item subject to availability of the item
    D. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
    E.  For Items not delivered, you will receive a full refund if you cancel the order
    F.  If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.
    G. You, as a customer, shall be entitled to claim a refund of the transaction price (as your sole and exclusive remedy) in case you do not receive the delivery within the time period agreed in the transaction or within the time period as provided in the policies, whichever is earlier.
    H. In case you do not raise a refund-claim contacting our customer support within the stipulated time then this would make you ineligible for a refund.
    I.  Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received. Refunds will be done only through the Original Mode of Payment.
    J.  If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement depending on individual’s bank process.
    K. For Cash On Delivery transactions, refunds, if any, will be made via electronic payment transfers.
    L. Refund shall be conditional and shall be with recourse available to ABU DHABI FISHERMEN COOPERATIVE SOCIETY in case of any misuse by Buyer. We may also request you for additional documents for verification.
    M. Your refund will be initiated once your Item is received back and inspected by our team, and the final refund will be received by you.
    N. To arrange a Return, Replacement or Exchange You may contact us through customer support email (support@adfcs.ae ) or by calling our customer support line.

    Delivery / Shipping Policy
    A. We will use our courier for delivering the items to you.
    B.  The costs of delivery if there is any will be as displayed to you on our Site at each Item page.
    C. Usually, we charge AED 15 for orders inside Abu Dhabi Island, we charge AED 30 Outside Abu Dhabi Island.
    D.  Delivery Date will be displayed to you on our Site at each Item page.
    E. If our supply of the Item is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
    F. Item will be considered owned by you and your responsibility from the time we deliver the Item to the delivery address and you have paid for the Item.
    G.  We deliver all across Abu Dhabi Emirate and Al Ain Area. We are not providing delivery outside UAE.

    • Product Images
    All product images are for illustration purpose only and may differ from the actual product due to product improvement. Due to differences in monitors, product colors may also appear different from those shown on the website.

    • Product data
    Some products may have an image or an associated image. They are for reference only and should be considered for illustration only.

    paying off:
    We currently offer the following payment methods:
    A.      Online payment: Pay by card (online) (recommended): You can make an online payment using a MasterCard or Visa.
    B.    Payment at the time of receipt (for UAE only):
    C.   Card payment (upon receipt): You can use any MasterCard or Visa card at the time of delivery to pay the order amount.
    D.   Cash on Delivery (COD): You can pay in cash to our representative who will deliver the order to you
    In order to protect the site's visitors to the best of our knowledge, in accordance with a number of security policies and certifications. These layers can be bypassed if a user's computer is infected with a virus or malware. The ABU DHABI FISHERMEN COOPERATIVE SOCIETY or its partners and employees cannot be held responsible in such a scenario or circumstance.

    ABU DHABI FISHERMEN COOPERATIVE SOCIETY reserves the right to refuse to deliver or process an order from customers who have not paid part or all of the previous order or who have an ongoing litigation. ABU DHABI FISHERMEN COOPERATIVE SOCIETY also reserves the right to take any necessary steps, including legal action in the event that the application is not paid or the fee is not paid by you.

    An order form filled out online by the customer cannot be considered an invoice. Regardless of the method of purchase or payment, the customer receives his/her invoice inside the parcel when the order is delivered. A digital/paper copy of each invoice is recorded in our secure and encrypted database.

    ABU DHABI FISHERMEN COOPERATIVE SOCIETY will take all reasonable precautions to ensure the security of any payment details included in your order however, without direct negligence on our part, we cannot be responsible for any losses incurred as a result of unauthorized access to the information you have provided. If you have any questions or issues related to security at the ABU DHABI FISHERMEN COOPERATIVE SOCIETY, please contact us 

    If any dispute, claim, controversy or difference arises (including in relation to any claims)

    [The Terms of Service Agreement typically contains sections on the following topics]:
    A.      Accountability for online actions and behavior.
    B.      the privacy policy that sets out the use of personal data.
    C.      Payment details such as membership or subscription fees, etc.
    D.     An opt-out policy describing account termination procedures, if applicable.
    E.  Disclaimer / Limitation of Liability clarifies the legal responsibility of the site for damages incurred by users.
    F.       Notify the user when the terms are modified.
    G.     A customer using the Website who is a minor/under 18 years of age may not register as a User of the Website and will not transact or use the Website (the age of consent is stated as per applicable law).
    H.     The security capabilities and policies for the transmission of payment card details must be mentioned on the website.